« Back to Results Commercial Controller Location Wolverhampton, West Midlands Salary £17.00/Hour Category Aerospace & Defence jobs Contract Type Contractor Shift Type Afternoon External Reference 264101 Commercial Controller - Aftermarket Wolverhampton6 Month ContractPay Rate: Paying up to £17ph Reporting to: Commercial Admin ManagerJob Description Summary: The role requires an enthusiastic individual reporting to the Commercial Admin Manager to take responsibility for day to day activities of a specific customer base; Delivering customer and industry expectation associated with aftermarket repair activities. Key ResponsibilitiesCustomer Interface Successful management of Customer relationships for third party repair ordersManagement of Customer order books including communication of status reports to Customers & all relevant parties. Proactive and efficiently communication with Customers to manage expectations, requirements and query resolution throughout the order fulfilment process.Schedule/Order management - Agree and manage customer delivery requirements with module ensuring requirements and commitments are understood by all parties, this includes complex paperwork related to orders for specific Customer requirements (MOD doc, Export/End user etc.) and the order placement, amendments, quotations, expediting & release back to service. Understand the modules contractual obligations relating to each order including warranty. Penalties for late delivery and schedule adherence and ensure that obligation are met Account Development - Development of the commercial relationship with the customer in conjunction with the Commercial Manager and the relevant Account Manager. Support Account Managers in preparation for, and during visits to customers by supplying performance data, current issues and status reportsRepresent the company at customer visits, meetings, workshops etc. as required Performance Monitoring Monitor adherence to agreed schedules, manage customer expectations and issue regular status reportsPrepare and issue performance charts for key customersProactive identification of operational performance issues on quotes, orders, returns ensuring appropriate issues are escalated in timely mannerSystems ManagementIT literate, ideally with working knowledge of SAP, excel and office applicationsEffective and efficient utilization of electronic and manual filing system ensuring adherence to record retention regulationTeam WorkingEffective use of Continuous Improvement applications in all aspects of work & supporting continuous improvement activities across the siteWhere necessary, support ongoing or ad-hoc project work Cross training for other members of the team as appropriate Attend team and module meetings as required Personal CharacteristicsSelf- motivated and proactive with a flexible and can-do attitude, willingness to participate as a full team member with good time management and communication skillsResponsive to change and comfortable working in continuous improvement environmentPlanning and organising skills with attention to detail, data input accuracy of the greatest importance.From time to time the successful candidate may be required by the Company to perform other tasks which are not included in the above description, but are within the capabilities of the individual and where necessary training will be given.Prepared to travel internationally (10%)Roevin is an equal opportunities employerFor more information and immediate consideration, please call Courtney on 0121 234 9241. Roevin acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Roevin UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Roevin. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: http://www.roevin.co.uk/candidate-privacy-information-statement To speak to a recruitment expert please contact Courtney Simonds MoreInformation Share this Page on Search for jobs Keyword Location Find Jobs Please select an auto suggested location.