Supply Chain Specialist - Aviation

  • Location
    Hounslow, Greater London
  • Salary
    29 £ - 30 £ / Hour
  • Category
    Aerospace & Defence jobs
  • Contract Type
  • Shift Type
  • External Reference

Supply Chain Specialist - Aviation
Location: Hounslow
Initial Contract Length: 6 Months
Rate: up to £30 / hr LTD

Our client is looking to fill two positions in support of its Component Services Program on-site near to London Heathrow Airport.
The purpose of the job is to be part of a small team providing localised customer support, to address all operational and contractual requirements are understood and processed, tracked and managed through to resolution and works with the wider organisation both the customer and the client, to assure issues are resolved.

Key activities:
*Process the return of unserviceable and serviceable components from Customer to Supplier locations in a timely manner, including items classified as Dangerous Goods
*Monitor customer exchange requests to ensure timely delivery from the pool to meet Service Level commitments
*Intervene as needed in Shortage situations by ensuring that criticality/situation of the aircraft is understood by the extended supply chain
*Tracking and tracing urgent material requirements and keeping the customer informed about status
*Coordinating with customer to ensure that schedule demands/Service Bulletins requirements are met
*Regular meetings with Customer to discuss all relevant operational requirements such as shortages, demand planning and process development and improvement
*Provide training and support to Customer users of the Customer Web User Interface
*Produce and publish Key Performance Indicator / Service Level metrics on a weekly basis
*Monitoring and maintaining the accuracy of the customer's inventory management system compared to the client's equivalent
*Work with the internal and Customer teams (IT, Planning, Logistics, Warehousing etc.) to develop process solutions and improvements
*Occasional short term travel to other regional sites and/or Seattle

Education and experience
*Relevant degree and/or professional qualifications
*Experience in Customer Support/Account Management and Materials Management/Supply Chain, preferably in the airline/aviation industry.
*Strong communication and interpersonal skills and able to project a positive customer interface at all times, including fluency in written and verbal English
*Ability to work on own initiative and with minimum direct supervision
*Strong organisational skills and ability to work to deadlines
*Attentive to detail and capable of performing process and data analysis
*Strong IT skills including Microsoft Office products (Excel, PowerPoint, Visio, Outlook etc.)
*Must hold a valid passport and driving license

If you feel you can excel at this role with your current experience and qualifications then please apply.

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